POSITION SUMMARY
In this position, you will provide IT support to both internal and external users. You will be responsible for maintaining and monitoring computer systems and networks, resolving technical issues, and collaborating with other departments to address users' technical needs.
RESPONSIBILITIES
Respond promptly and effectively to requests via the ITSM platform
Document incidents and processes; ensure proper follow-up for tickets requiring further action
Troubleshoot and resolve hardware and software issues; escalate when necessary
Ensure all production changes comply with Change Management policies
Maintain technical support procedures and reports
Manage inventory of equipment, software, and licenses
Install and configure software, hardware, networks, and peripherals (on-site and off-site)
Provide guidance to external users for resolving technical problems
Analyze logs and records to identify trends and potential issues
Support implementation of new solutions or applications
Assist with user onboarding and offboarding
Repair or replace equipment as needed
QUALIFICATIONS
Associate’s degree or higher in Computer Technology or related field
2+ years of IT support experience
Basic knowledge of Windows and Macintosh systems
Basic knowledge of Android and iOS mobile devices
Basic understanding of TCP/IP
Ability to work independently and collaboratively
Strong attention to detail, confidentiality, and client service orientation
Effective written and verbal communication skills for interaction with management and external contacts
Strong analytical and organizational skills
PREFERRED QUALIFICATIONS
MCP、A+, or other relevant certifications
LOCATION Chicago, IL (5days/week, onsite work)
WORK HOURS Monday–Friday, 9:00am–5:00pm Central Time
SALARY USD 24–30/hour (Full-time, Non-Exempt position)
BENEFITS Health, Dental, Vision, Life Insurance; Paid Vacation; Paid Holidays; 401(k)
Other: Visa support is not available
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