PC Technical Support - Japanese

PC Technical Support
Exciting Opportunity for Growth in the Heart of New York!

JOB RESPONSIBILITIES
Technical Support

• Troubleshooting and maintenance of hardware and software, including PCs, printers, and phones.
• Providing technical support in English.
• PC setup, including Windows OS installation.
• Provide direct assistance or respond to inquiries via phone/email.

Documentation

• Modification/updates to user manuals.
• Updates to Frequently Asked Questions (FAQs).

JOB REQUIREMENTS

• Over 3 years of experience in PC technical support.
• Knowledge of Windows 7 and Windows 10.
• Familiarity with Active Directory functions: user addition, password reset, etc.
• Knowledge of antivirus software for corporate use and its operation (e.g., Symantec).
• Experience in document creation using MS Word, PowerPoint, and Excel.
• Experience with ticketing systems.
• Strong team player with excellent communication skills.
• Problem-solving skills, flexibility, and an interest in exploring new technologies.

WORKING HOURS
Monday to Friday (9:00 AM to 5:00 PM)

SALARY
DOE (USD 64K-70K+) 

We sincerely apologize, but due to a high volume of applicants, only those who successfully pass the initial screening will be contacted.
We appreciate your understanding.

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