POSITION TITLE Administrative & Customer Service Specialist (Intelligent Feeding Equipment Industry)
POSITION SUMMARY
In this role, you will manage daily administrative tasks and serve as the primary point of contact for customers, ensuring smooth coordination across sales, engineering, and after-sales teams. Responsibilities include shipment coordination, warranty registration, and maintaining customer records to support efficient operations in a fast-growing environment.
RESPONSIBILITIES
Manage daily administrative tasks: document control, meeting coordination, vendor communication, and office support
Act as the primary contact for customers, handling inquiries, pre-sales questions, and service requests
Collaborate with sales, engineering, and after-sales teams to ensure timely responses and follow-up
Coordinate equipment shipments, track logistics, register warranties, and maintain service records
Update and maintain customer databases, including profiles and contracts
Provide support for trade shows, training sessions, and customer visits
Facilitate communication between headquarters and dealer partners for accurate information flow
QUALIFICATIONS
Minimum 3 years of experience in administrative support, customer service, or office management
Background in agricultural machinery, heavy equipment, or B2B industries preferred
Strong communication, organizational, and multitasking skills
Proficiency in Microsoft Office; CRM experience is a plus
Detail-oriented, customer-focused, and highly responsible
Comfortable in a fast-growing, cross-functional environment
LOCATION Ontario, California
SALARY USD60,000-80,000 (based on experience and skills)
TIME OFF & BENEFITS 3 weeks paid annual leave + U.S. public holidays, comprehensive medical insurance
#LI-JACUS #LI-US #countryUS