Duties and Responsibilities:
• Keeping close contact and follow up with customers for their engineering and quality
needs.
• Manage customer expectations on technical needs and requests.
• Work with internal resources to meet customer expectations.
• Work with customer on RMA analysis and provide proper information in a timely
manner.
• Communicate with vendors on technical level to get information on the details if needed.
• Technical communication with the customer on pre-sales activities, execution of in-depth
analysis and discovery of Customer needs to document the technical needs of the Customer
and how our products can meet those needs.
• Study the industry trend to understand the technology trend and to be able to speak to
the Customer as a technical specialist.
• Understand Customer requirements to support creation of requirement documentation
• Develop and provide live demonstrations to the Customer of the recommended
solution that best provides the solution they need.
Qualifications:
• Self-starter; motivated, team focused, customer facing, and results driven.
• Highly technical problem solver who understands system architecture, hardware and
software interaction.
• Application Development experience (C++ and/or Linux)
• Familiarity with terrestrial and satellite networks.
• Experience with M2M modems using 2G/3G/LTE communication.
• High analytic skills and out-of-the-box thinker.
• Self-motivated, driven and committed to exceed customer expectations.
• 3 to 5 years customer support and relationship management.
• Comfortable discussing a wide array of products and technologies, and at ease interacting
with highly trained technology professionals.
• Great communication skills with superior listening skills.
• Developed problem-solving and negotiation skills.
• Strong organizational and time management skills.
2
• Strong ability to remain positive and optimistic in high pressure situations.
• Experience as a customer support engineer including software and hardware trouble
shooting.
• Engineering degree of 4 years, graduate degree a plus.
Language Skills: Proficient in both English and Japanese.
Travel: The position requires up to 15% overseas travel.
• Keeping close contact and follow up with customers for their engineering and quality
needs.
• Manage customer expectations on technical needs and requests.
• Work with internal resources to meet customer expectations.
• Work with customer on RMA analysis and provide proper information in a timely
manner.
• Communicate with vendors on technical level to get information on the details if needed.
• Technical communication with the customer on pre-sales activities, execution of in-depth
analysis and discovery of Customer needs to document the technical needs of the Customer
and how our products can meet those needs.
• Study the industry trend to understand the technology trend and to be able to speak to
the Customer as a technical specialist.
• Understand Customer requirements to support creation of requirement documentation
• Develop and provide live demonstrations to the Customer of the recommended
solution that best provides the solution they need.
Qualifications:
• Self-starter; motivated, team focused, customer facing, and results driven.
• Highly technical problem solver who understands system architecture, hardware and
software interaction.
• Application Development experience (C++ and/or Linux)
• Familiarity with terrestrial and satellite networks.
• Experience with M2M modems using 2G/3G/LTE communication.
• High analytic skills and out-of-the-box thinker.
• Self-motivated, driven and committed to exceed customer expectations.
• 3 to 5 years customer support and relationship management.
• Comfortable discussing a wide array of products and technologies, and at ease interacting
with highly trained technology professionals.
• Great communication skills with superior listening skills.
• Developed problem-solving and negotiation skills.
• Strong organizational and time management skills.
2
• Strong ability to remain positive and optimistic in high pressure situations.
• Experience as a customer support engineer including software and hardware trouble
shooting.
• Engineering degree of 4 years, graduate degree a plus.
Language Skills: Proficient in both English and Japanese.
Travel: The position requires up to 15% overseas travel.
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