POSITION SUMMARY
The Store Manager supervises and coordinates operations, including accounting and finance, sales activities and goals, supervision of employees, customer service, inventory control, and other administrative and management functions consistent with the company’s policies and objectives. Additionally, the Store Manager provides support to the District Manager and ensures that the store embodies the company’s standards for customer service excellence for all customers.
RESPONSIBILITIES
Manage and monitor day-to-day store operations to ensure customer happiness, with stellar customer service and demonstrate a high level of team professionalism
Handle customer complaints regarding products, services, sales, or other matters with honesty, integrity, and in a prompt and friendly manner
Ensure speed, efficiency, and accuracy in creating eyewear products
Foster a warm, vibrant, and friendly work atmosphere
Conduct regular meetings with the Assistant Store Manager and employees to improve customer service, store operations, and sales goals
Provide appropriate training and support to all team members and be a leader in demonstrating exemplary work ethic
Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
Build team commitment to high standards of service, exceed customer expectations, and lead by example
Manage eye exams
QUALIFICATIONS/ CERTIFICATIONS AND EXPERIENCE
High school or equivalent (G.E.D)
Associate degree in opticianry or at least some postsecondary education preferred
ABO Certification
1 year of experience in retail Store Management
Availability to work a flexible schedule and the hours necessary to operate the store including nights, weekends, and holidays
Strong communication skills (verbal & written), including strong relationship-building skills
Ability to adjust priorities and manage time wisely in a fast-paced environment
Optical: 1 year (Preferred)
Management: 1 year (Required)
ABO Certification (Preferred - after entering the company, you need to get the certification in 3 months)
BENEFITS
Health, Dental, and Vision insurance
Paid time off and paid sick leave
Free items and friends and family discounts
Team outings every month
Commuter benefits
401(k)
SALARY USD 70,000-100,000 （Bonus opportunities）
WORK SCHEDULE
Day shift
Holidays
Night shift
Weekends
LOCATION San Francisco, CA / the Shops at Stonestown (Opening soon)
We sincerely apologize, but due to a high volume of applicants, only those who successfully pass the initial screening will be contacted. We truly appreciate your understanding.
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