Sales/Marketing Coordinator

Responsibilities:
Support the team for providing clients (B2B) with excellent customer support and increasing corporate subscribers in the Americas through sales outreach and promotion by conducting the activities below:
 

• Monitor existing customers and answer any inquires and requests as needed
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and if possible, making recommendations to the management
• Issue invoices and if necessary receipts and send them to customers
• Provide customers with professional after-sales support to enhance their engagement and increase retention
• Research prospective market and contact potential budget holders & decision makers through emails and calls
• Gather testimonial/evidence for proposals
• Keep the management informed by submitting activity reports, such as daily activity reports, weekly work plans, and monthly and annual territory analyses
• Present information about company offerings during trade shows or other large events to potential customers
• Support the vice president of the department
• Provide the team with general secretarial backup
• Enter account receivables data to the accounting software, and issue and submit payment vouchers

Educational and Experience:

• Bachelor’s degree
• Two to three years or more of professional related experience in marketing and sales, or a related field
• Or any equivalent combination of education, experience, and training that provides the required knowledge and abilities to do the job 

What you need to be successful in this role:

• Excellent communication and interpersonal skills
• Experience in customer support, lead generation and appointment setting
• Proactivity, readiness to learn and develop understanding of company’s product offering and value proposition
• Good research and marketing analysis skills
• Good team player with willingness to collaborate
• Willingness to work in a diverse work environment
• Highly motivated and strong desire to succeed
• Critical thinker and problem-solving skills
• Business level or higher English and Japanese language skills required
• Basic computer skills in Microsoft Excel, Word, and Power Point
• Sufficient computer literacy to learn and utilize other software applications and digital devices currently used or to be used in the company