COMPANY OVERVIEW
Our client – (Major bank in NYC) is looking for a Client Service Analyst in NYC.
This is a hybrid position.
RESPONSIBILITIES
Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy.
Performs common processing and ensures compliance with standard regulations and processes.
May administer complex implementation plans and related client interactions.
Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
Serves as a peer resource and may perform general administrative support.
REQUIREMENTS
English / Japanese bilingual (reading/writing/speaking)
Ability to understand policies and procedures written in Japanese and English
Excellent business e-mail writing skill
Excellent interpersonal skill
Working experience in client service preferred
Proficient in Microsoft Excel preferred
SALARY
Salary range will be USD 65,000 - 80,000 (Depending on the experiences)
BENEFITS
Medical Dental Vision 401K and other benefit will be provided.
We sincerely apologize, but due to a high volume of applicants, only those who successfully pass the initial screening will be contacted. We truly appreciate your understanding.
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