POSITION TITLE Account Manager
POSITION SUMMARY
In this position, you will be responsible for managing and developing customer relationships, achieving sales targets, supporting order fulfillment processes, preparing quotations, reporting sales activities, and identifying new business opportunities while working closely with cross-functional teams to support business growth in the North American market.
RESPONSIBILITIES
Build and maintain strong relationships with existing customers while providing high-quality customer service and support.
Consistently achieve or exceed assigned sales targets and key performance indicators (KPIs).
Prepare and submit accurate and timely quotations to customers using company-approved formats and procedures.
Coordinate with internal departments to ensure the smooth processing of orders from receipt through delivery.
Accurately record and maintain customer interactions and sales activities within the company's internal systems.
Regularly report sales activities, market intelligence, and customer trends to the Sales Manager.
Develop and leverage professional networks to identify and pursue new business opportunities.
Monitor accounts receivable and collaborate with the Accounting Department to ensure timely collections.
Travel as needed to customer sites, trade shows, and industry events to support sales activities and business development initiatives.
Perform other related duties and responsibilities as assigned by the company.
QUALIFICATIONS
Fluent English proficiency (written and verbal)
Experience in sales and/or account management
Ability to understand customer needs and provide effective solutions
Presentation and negotiation skills with customers
Proficiency in Microsoft Office applications
Knowledge of CRM and/or ERP systems
Experience collaborating with global teams
Understanding of Japanese business culture and/or experience working with Japanese teams
PREFERRED QUALIFICATIONS
Japanese language proficiency is a plus, but not required
Bachelor's degree
LOCATION Greater Chicago Area, IL (Hybrid)
EMPLOYMENT TYPE Full-Time
WORK HOURS 8:30 AM to 5:15 PM
SALARY USD 70,000-95,000
BENEFITS Medical, dental, vision, 401(k), PTO, and Transportation Allowance
TRAVEL REQUIREMENTS
Approximately 20% travel, primarily within the East Coast region
Occasional business trips to Japan (a few times per year)
WORK ENVIRONMENT
Friendly and collaborative workplace with a supportive team culture. Many employees enjoy long-term careers with the company