POSITION TITLE Parts Coordinator / Sales Support
POSITION SUMMARY
In this position, you will support parts sales, customer service, order processing, accounting administration, sales support, and service coordination for industrial and commercial equipment while serving as a key liaison among customers, suppliers, service providers, accounting, and sales teams to ensure efficient business operations.
RESPONSIBILITIES
Process parts inquiries, quotations, sales orders, purchase orders, and shipment arrangements
Act as the primary contact for service calls, including phone support, issue intake, and coordination with service providers and internal teams
Communicate with customers regarding order status, parts availability, service schedules, and delivery updates
Coordinate urgent parts requests, warranty replacements, returns, and supplier follow-up activities
Prepare invoices and assist with accounts receivable/payable functions and payment tracking
Support the sales team with quotations, customer follow-up, order documentation, and CRM updates
Maintain inventory records and verify pricing and order accuracy
Manage shipping documents, inventory counts, reports, and general administrative tasks
Maintain accurate records within ERP, accounting, and order management systems
QUALIFICATIONS
Experience in customer service, order processing, parts coordination, sales support, or administrative accounting
Strong communication, organizational, and multitasking skills
Ability to professionally handle customer inquiries and coordinate service-related activities
Proficiency in Microsoft Office, ERP systems, and basic accounting processes
PREFERRED QUALIFICATIONS
Japanese language is preferred but not required
Experience with industrial equipment, machine tools, or commercial equipment
LOCATION Greater Chicago Area
EMPLOYMENT TYPE Full-Time (Non-Exempt)
SALARY USD 50,000-65,000
BENEFITS Medical, dental, vision, 401(k), PTO, company holidays, and other standard company benefits
WORK ARRANGEMENT On-site work, Monday to Friday, 8:30 AM - 5:00 PM