POSITION TITLE IT Helpdesk Engineer
POSITION SUMMARY
In this position, you will serve as an IT Helpdesk Engineer supporting end users at a client site, handling escalated technical issues and ensuring stable and efficient IT operations. The role focuses on advanced troubleshooting, user support, and close collaboration with internal teams and external vendors.
RESPONSIBILITIES
Act as an escalation point from Tier 1 engineers for complex technical issues
Provide support for Windows OS, office productivity tools, email systems, and cloud services
Manage helpdesk tickets and follow up with users to ensure timely resolution
Install, configure, and troubleshoot software and hardware (PCs, printers, etc.)
Create and maintain technical documentation, user manuals, and procedures
Coordinate with vendors and manufacturers for orders, replacements, and technical support
Plan and conduct user training sessions at the client site
QUALIFICATIONS
Bachelor’s degree in MIS, CIS, or a related field
Minimum of 2 years of experience in IT Helpdesk or a similar role
Strong knowledge of Windows OS and office productivity applications
Basic understanding of networking and cloud technologies
Excellent communication and customer service skills
Authorization to work in the United States
PREFERRED REQUIREMENTS
Experience working in a Japanese-affiliated organization
Exposure to project-related activities
Japanese language skills
BENEFITS Medical dental vision and others