POSITION TITLE IT Helpdesk Engineer (Tier 2)
POSITION SUMMARY
In this position, you will serve as a key member of the IT support team at a client site, handling escalated technical issues. You will provide hands-on troubleshooting and user support for IT systems, ensuring a stable and efficient end-user computing environment.
RESPONSIBILITIES
Act as an escalation point from engineers and provide advanced troubleshooting support
Support end users on Windows OS (Windows 10), Microsoft Office, Exchange/Outlook, Microsoft 365, and Adobe Acrobat
Respond to and manage user requests through a helpdesk ticketing system and follow up with users
Create and maintain technical documentation such as user manuals and procedures
Install, configure, and troubleshoot software applications
Set up, install, and configure hardware including PCs and printers
Communicate with vendors and manufacturers for new orders, product replacements, and technical support
Plan and conduct user training sessions at client sites
QUALIFICATIONS
Bachelor’s degree in MIS, CIS, or a related field
Minimum of 2 years of experience as an IT Helpdesk Engineer or in a similar role
Strong knowledge of Microsoft operating systems and Office products
Solid PC hardware knowledge and troubleshooting skills
Basic knowledge of networking and cloud technologies
Excellent communication and customer service skills
Strong team-oriented mindset
Authorization to work in the United States
PREFERRED QUALIFICATIONS
Experience participating in project management
Candidates with Japanese language skills are welcome
LOCATION Houston, Texas (On-site)
EMPLOYMENT TYPE Full-Time
SALARY USD55,000-70,000
BENEFITS Medical, Dental, Vision, 401K and others
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